When a customer files a complaint, how many days does the contractor board have to inform the contractor about the investigation?

The correct duration for the contractor board to inform the contractor about an investigation in response to a customer complaint is 10 days. This timeline is established to ensure that contractors are promptly made aware of any complaints lodged against them so that they can prepare for a possible investigation or respond appropriately.

The 10-day period serves multiple purposes; it allows contractors to understand the situation and engage in the necessary steps to address the complaint. By receiving this information in a timely manner, contractors are better equipped to defend their position, provide evidence, or resolve disputes before formal proceedings escalate further.

This timeline reflects a desire for fairness and transparency in the process, ensuring that contractors have the opportunity to be informed and involved in the resolution of complaints that may impact their license and reputation.